Metric Tools
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 Gearwrench 85597 12 Piece Ratcheting Open End Wrench Set Metric $74.99 Time Remaining: 9d 1h 45m Buy It Now for only: $74.99 |
 USED 12 PIECE CORNWELL TOOLS METRIC 3 8 SEMI DEEP SOCKETS STM 2212MLS $66.00 (6 Bids) Time Remaining: 3h 31m |
 S K Metric Boxed Open End Wrench Set $7.50 (5 Bids) Time Remaining: 1d 14h 4m |
 NEW CRAFTSMAN Tools 7pc 1 2 Dr DEEP METRIC socket set $8.99 Time Remaining: 21d 1h 40m Buy It Now for only: $8.99 |
 NEW Craftsman 24pc MM Metric Combination Wrench Set 12pt $34.00 (15 Bids) Time Remaining: 2d 9h 43m |
 Craftsman Metric Combination Ratchet Wrench Set 8 Pieces New $30.00 (14 Bids) Time Remaining: 10h 5m |
 NEW CRAFTSMAN Tools 10pcs IGNITION Metric Wrench Set $16.99 Time Remaining: 22d 23h 36m Buy It Now for only: $16.99 |
 MAC TOOL WRENCH LOT SET 15 PCS METRIC SAE $56.66 (3 Bids) Time Remaining: 6h 39m |
 20PC HEX BIT SOCKET SET ALLEN WRENCH TOOLS METRIC SAE $26.99 Time Remaining: 22d 5h Buy It Now for only: $26.99 |
 NEW Craftsman 22pc Metric MM Combination Wrench Set 6pt $56.00 (10 Bids) Time Remaining: 3d 10h 38m |
 SNAP ON TOOLS 3 8 DR SOCKET SET GENERAL SERVICE SET METRIC 17 PC $197.50 (14 Bids) Time Remaining: 1d 5h 49m |
 Titan Tools Ratcheting Combination Wrenches Metric Steel Chrome Set of 13 17355 $85.90 Time Remaining: 29d 19h 14m Buy It Now for only: $85.90 |
 ALLEN Tools 16mm Metric 12pt Deep Socket 3 8 Drive 11366 Made in USA NEW $2.99 Time Remaining: 34m |
 Craftsman 17pc 3 8 LASER ETCHED Metric Sockets 6pt Tools $22.99 Time Remaining: 6d 2h 3m Buy It Now for only: $22.99 |
 Craftsman 6 pt 1 2 dr Laser Impact Metric Socket Set 12 pcs New $26.00 (11 Bids) Time Remaining: 9h 33m |
 3 Piece Metric Socket Tray Organizer Toolbox Tool Box Set Holder $17.99 (1 Bid) Time Remaining: 31m |
 GearWrench 8 pc Metric Full Polish Reversible Ratcheting Combination Wrench Set $65.00 Time Remaining: 2d 8h 35m Buy It Now for only: $65.00 |
 Craftsman 6 pt 1 4 dr Metric Flex Head Socket Set 10 pcs New on Socket Rail $39.51 (17 Bids) Time Remaining: 9h 21m |
 Gearwrench Long Pattern 18 Pc Metric Combo Wrench Set $99.99 Time Remaining: 9d 23h 47m Buy It Now for only: $99.99 |
 Craftsman Hex Bit Driver Set 8 pcs Metric 1 2 3 8 Drive New on Rail $10.50 (9 Bids) Time Remaining: 1d 9h 1m |
 Snap On 1 4 Drive standard metric Chrome Socket Set $281.66 (15 Bids) Time Remaining: 2d 38m |
 Craftsman 8pc SAE METRIC Flare Nut Wrenches Set New Hand Tools Lot Combo Pack $44.99 Time Remaining: 7h 14m Buy It Now for only: $44.99 |
 SNAP ON 1 2 Drive Ratchet Sockets Metric Inches Extensions SET 15 Breaker Bar $202.50 (23 Bids) Time Remaining: 2d 8h 5m |
 NEW Craftsman 5pc Metric MM Large Combination Wrench Set 12pt $64.00 (9 Bids) Time Remaining: 3d 10h 28m |
 7PC 3 8 DRIVE EXTRA LONG HEX ALLEN SOCKET SET METRIC $19.99 Time Remaining: 22d 3h 23m Buy It Now for only: $19.99 |
 NEW Craftsman 27pc Metric mm Combination Wrench Set 12pt $20.50 (9 Bids) Time Remaining: 4d 9h 43m |
 K D 1 4 inch Metric Socket set 6 point shallow NIB 12 Pcs set $27.50 Time Remaining: 29d 2h 18m Buy It Now for only: $27.50 |
 NEW Craftsman 8pc MM Metric Full Polish Ratchet Combination Wrench Set 12pt $32.00 (18 Bids) Time Remaining: 3d 9h 43m |
 SNAP ON 144TMPB 1 4 DRIVE SOCKET SET SAE + METRIC 44PC SUPER NICE $355.00 Time Remaining: 3d 9h 31m Buy It Now for only: $395.00 |
 Craftsman 11 pc 3 8 Metric DEEP LASER ETCHED Sockets Hand Tools LOT $24.95 Time Remaining: 19d 1h 38m Buy It Now for only: $24.95 |
 Craftsman 6 pt 3 8 dr Metric Flex Head Socket Set 10 pcs New on Socket Rail $36.00 (23 Bids) Time Remaining: 1d 10h 25m |
 Performance Tool Tap and Die Set Steel with Case Metric Set W4002DB $19.95 Time Remaining: 17d 11h 43m Buy It Now for only: $19.95 |
 NEW Craftsman 31pc 1 4 SAE MM Metric Deep Socket Wrench Set Standard Metric $20.50 (9 Bids) Time Remaining: 3d 10h 53m |
 Craftsman 6 pt 1 2 dr Metric Socket Set 14 Pieces on Socket Rail New $13.39 (10 Bids) Time Remaining: 9h 57m |
 NEW GRIP Metric SAE Inch Thread Pitch Gauge 55 Sizes $12.89 Time Remaining: 4d 12h 14m Buy It Now for only: $12.89 |
 Snap On Tools Deepwell Socket Set 3 8 Drive Metric 12 Pieces Very Clean $60.00 (11 Bids) Time Remaining: 8h 6m |
 11pc Craftsman 3 8 Metric Deep 6pt Sockets NEW TOOLS $19.95 Time Remaining: 11d 2h 50m Buy It Now for only: $19.95 |
 NEW Craftsman 15pc SAE MM Hex Key Allen Socket set 1 4 3 8 Standard Metric $16.50 (13 Bids) Time Remaining: 3d 10h 43m |
 NEW Craftsman 6pc Metric MM Huge Giant Combination Wrench Set 12pt $66.01 (11 Bids) Time Remaining: 3d 10h 23m |
 New Craftsman 1 2 12pt Socket Tool Set Metric MM 24pc Laser Mechanics Easy Read $99.99 Time Remaining: 11d 4h 33m Buy It Now for only: $99.99 |
 NEW Craftsman 33pc 1 4 Drive SAE MM Socket Wrench Set Standard Metric $6.50 (4 Bids) Time Remaining: 3d 10h 58m |
 Snap On Metric 8 pc Combination Wrench Set OEXM 10mm thru 15mm 17mm 18mm $34.33 (12 Bids) Time Remaining: 11h 24m |
 SK Tools 94549 49 Pc 3 8 Dr 6 Pt SAE Metric Socket Set $149.99 Time Remaining: 26d 10h 50m Buy It Now for only: $149.99 |
 NEW Craftsman 9pc 1 2 Metric MM Deep Laser Etched Soceket Wrench Set 6pt $14.51 (6 Bids) Time Remaining: 3d 10h 28m |
 4PC METRIC STUD PULLER SET CR V EXTRACTOR REMOVAL TOOL $25.99 Time Remaining: 22d 7h 12m Buy It Now for only: $25.99 |
 NEW Craftsman 17pc 3 8 Metric MM Laser Etched Socket Wrench Set 6pt $5.50 (7 Bids) Time Remaining: 3d 9h 53m |
 USED 12 PIECE SNAP ON TOOLS METRIC 3 8 SOCKET SET 12 POINT $61.00 (18 Bids) Time Remaining: 9h 48m |
 Mac Tools 1 2 Drive 11 PC Metric Deep Impact Socket Set 6 Pt SVDPM116TR NEW $125.00 Time Remaining: 6d 9h 58m Buy It Now for only: $125.00 |
 Genius Tools 27pc 3 4 Dr Metric Impact Socket Set IS 627M $289.34 Time Remaining: 3h 39m |
 NEW 9 pc Metric Highly Polished Combo Wrench Set $11.29 Time Remaining: 6h 17m Buy It Now for only: $11.29 |
 NEW SNAP ON TOOLS 7 PC METRIC WRENCH SET OEXM707B 12 POINT $51.00 (12 Bids) Time Remaining: 1d 7h 43m |
 Craftsman 12 pt 3 8 dr Deep Laser Metric Socket Set 13 pcs on Socket Rail New $21.50 (15 Bids) Time Remaining: 10h 53m |
 BRAND NEW CRAFTSMAN Hand Tools 10pc LOT 1 2 Dr METRIC 12 point socket set $10.39 Time Remaining: 19d 11h 41m Buy It Now for only: $10.39 |
 MAC MISC SOCKET TOOL LOT SET 16 PCS SAE 1 METRIC PLUS HAMMER $25.00 (1 Bid) Time Remaining: 7h 6m |
 44 pc SAE Metric 1 4 Dr Socket Set ATD 1200 $32.99 Time Remaining: 15d 3h 56m Buy It Now for only: $32.99 |
 Snap On Tools Shallow Socket Set 3 8 Drive Metric 12 Pieces $51.14 (7 Bids) Time Remaining: 6h 25m |
 NEW Craftsman 23pc 1 4 SAE MM Laser Socket Wrench Set 6pt Standard Metric $14.50 (7 Bids) Time Remaining: 3d 9h 43m |
 Craftsman 10pc Ignition Combination METRIC Wrenches Set Wrench USA Made $14.95 Time Remaining: 4d 8h 59m Buy It Now for only: $14.95 |
 Craftsman 7pc 1 2 BIG Metric Deep Sockets Set Tools $13.99 Time Remaining: 6h 6m |
 USED TOOLS MADE IN USA WRENCH SET METRIC COMBINATION OPEN ENDS $10.00 Time Remaining: 28d 5h 49m Buy It Now for only: $10.00 |
 New Mac Tools 12pc 3 8 Drive Metric Flex Box End Socket Set $99.00 Time Remaining: 1d 2h 59m |
 Craftsman 9pc 1 2 BIG Metric Deep Sockets Set Tools $13.99 Time Remaining: 8h 36m |
 CRAFTSMAN Tools 73pc LOT 1 4 3 8 1 2 METRIC socket set $99.99 Time Remaining: 22d 7h 24m Buy It Now for only: $99.99 |
 mac tools 3 8 metric protective socket set $50.00 (1 Bid) Time Remaining: 10h 29m |
 MAC Tools 3 8 Drive Metric Hex Allen Socket Driver Set 7 pc 4mm 10mm SXMAS7T $37.01 (10 Bids) Time Remaining: 1d 10h 10m |
 NEW CRAFTSMAN Tools 3 8 Dr METRIC 15pc LOT socket set $15.99 Time Remaining: 20d 6h 35m Buy It Now for only: $15.99 |
 CRAFTSMAN MECHANICS 101 PIECE TOOL SET SAE METRICSOCKETSRATCHET WRENCH $61.00 (10 Bids) Time Remaining: 2d 22h 35m |
 NEW 7 Piece Metric Ratcheting Combo Wrench Set $25.49 Time Remaining: 6h 20m Buy It Now for only: $25.49 |
 SNAP ON TOOLS 3 8 DR DEEP WELL METRIC SOCKET SET 12 PC 8 19MM NEW $124.72 (21 Bids) Time Remaining: 1d 7h 28m |
 Craftsman Metric Midget Ignition Combination Wrench 10 Piece Set New $4.99 (1 Bid) Time Remaining: 1d 9h 29m |
 21 PC 3 4 DR SOCKET WRENCH METRIC TOOL SET METRIC $68.40 Time Remaining: 10d 23h 30m Buy It Now for only: $68.40 |
 SnapOn Tools Snap On 1 4 Metric Shallow 6 Point Drive Socket Set Swivel Adaptor $68.00 (6 Bids) Time Remaining: 8h 46m |
 11pc CRAFTSMAN LASER ETCHED 1 4 Metric Deep 6pt Sockets USA MADE Tools $17.50 Time Remaining: 6d 1h 52m Buy It Now for only: $17.50 |
 SNAP ON 3 8 Drive Ratchet Sockets Metric Inches Deep Extensions SET LOT 6 Point $178.45 (17 Bids) Time Remaining: 2d 7h 12m |
 Snap On Tools Flare Nut Wrench Set Metric 6 Pieces Very Clean $75.00 (6 Bids) Time Remaining: 1d 10h 56m |
 2 Snap On Tools Metric Deep Offset Box Wrench 18mm 22mm 12 Point $44.99 Time Remaining: 29d 23h 51m Buy It Now for only: $44.99 |
 MATCO 3 8 DRIVE METRIC SOCKET SET 13 PIECES $25.55 (7 Bids) Time Remaining: 17h 4m Buy It Now for only: $60.00 |
 3 Tool Box Socket Holder Tray Toolbox Organizer METRIC Tool Box Set $19.88 Time Remaining: 29d 9h 2m Buy It Now for only: $19.88 |
 Craftsman 6 pt 3 8 dr Deep Metric Socket Set 11 Pieces on Socket Rail New $8.50 (12 Bids) Time Remaining: 9h 41m |
 44pc Motorcycle Bike SAE Metric Tool Kit Set Storage Bag Pouch NEW $40.98 Time Remaining: 1h 9m |
 Craftsman 8pc METRIC FULLY POLISHED RATCHETING Wrenches Combination Hand Tools $44.95 Time Remaining: 6d 4h 31m Buy It Now for only: $44.95 |
 NEW Craftsman 21pc 1 4 SAE MM Deep Laser Socket Set 6pt Standard Metric $10.50 (4 Bids) Time Remaining: 4d 9h 48m |
 Crescent 67pc General Service Set Sockets Ratchet Combo Wrenches Bits Metric SAE $5.23 (4 Bids) Time Remaining: 2d 2h 20m |
 17pc CRAFTSMAN 3 8 Metric 6pt Sockets New Tools $19.95 Time Remaining: 4d 10h 59m Buy It Now for only: $19.95 |
 Craftsman 6 pt 3 8 dr Laser Impact Metric Socket Set 10 pcs New $13.50 (6 Bids) Time Remaining: 1d 9h 17m |
 Craftsman 12 Piece 1 4 METRIC Sockets 6PT NEW $10.95 Time Remaining: 28d 23h 30m Buy It Now for only: $10.95 |
 MAC Tools 76 Piece Tap And Die Metric And Standard Set In Case EXC COND $150.00 Time Remaining: 1d 7h 28m Buy It Now for only: $225.00 |
 Craftsman 23pc SAE Metric Sockets 1 4 6pt Sockets Tools $8.99 (1 Bid) Time Remaining: 5h 59m |
 V8 TOOLS 17 Pc 1 2 Dr Metric Jumbo Crowfoot Set 7917 $88.99 Time Remaining: 10d 4h 5m Buy It Now for only: $88.99 |
 Craftsman 9pc 1 2 BIG Metric Deep Sockets Set Tools $14.99 Time Remaining: 8h 52m |
 21 Pc 3 4 Drive Socket Wrench Set Metric Tools Truck Repair HD Sockets Auto New $71.90 Time Remaining: 27d 11h 49m Buy It Now for only: $71.90 |
 NEW Craftsman 21pc 1 4 SAE MM Deep Laser Socket Set 6pt Standard Metric $31.00 (12 Bids) Time Remaining: 3d 9h 48m |
 SNAP ON TOOLS STUBBY METRIC WRENCH SET $122.50 (11 Bids) Time Remaining: 11h 11m |
 EZ Red SSWM 12 Piece Metric 75 Offset Ez Edge Swivel Socket Wrench Set $99.99 Time Remaining: 25d 21h 18m Buy It Now for only: $99.99 |
 Craftsman 14pc 1 2 Metric BIG 6pt Sockets Set Tools $19.99 Time Remaining: 9h 6m |
 SK TOOLS 1 4 DRIVE 14 PIECE METRIC SOCKET SET W RATCHET $29.95 Time Remaining: 13d 3h 30m Buy It Now for only: $29.95 |
 NEW Craftsman 33pc 1 4 SAE MM Laser Socket Set Standard Metric $0.99 (1 Bid) Time Remaining: 4d 9h 43m |
 Craftsman 10pc 1 2 Metric BIG 12pt Sockets Set Tools $8.99 Time Remaining: 8h 42m |
 16 pc Metric XL Comb Ratcheting Gearwrench Set 85099 $198.99 Time Remaining: 3h 44m Buy It Now for only: $198.99 |
 Craftsman 10pc 1 2 Metric BIG 12pt Sockets Set Tools $9.99 Time Remaining: 9h 4m |
Metric Tools
Manage Call-Center Performance With Business Metrics
Today's call center is not something about phone calls, it's a separate business that can... no it MUST generate revenue. It must provide company with fresh ideas, must help company to get new customers and archive business goals, it must work 24 hours a day, live response must be accessible within few seconds. Finally, the operator's response must solve customer problems immediately, must save customers that wished to cancel service and must generate revenue.
There are various viewpoints on call center - operator view point, customer view point and management viewpoint. Customer wishes the problem to be solved. Operators' job is to solve the problem, actually operators' job is to find correct information quickly and provide it with customer in an easy to follow way. What about management? These people always make things working properly. So what is the best thing that call center manager can do? How to manage call center efficiently? The Balanced Scorecard approach is the best answer to these questions.
Balanced Scorecard is nothing, but the concept. It's not a software tool, it is not a database, it is not an ERP system. Think about Balanced Scorecard as a combination of metrics and the rules of metrics management.
The key rule for managing metrics is to put them in proper order. Metrics must represent actual business (calls, operators, expenses and revenues), metrics must be grouped. It's bad idea to create too many metrics and there must be some golden number of metrics suitable for your business. Let's think about call center in terms of Balanced Scorecard and in terms of metrics.
The Balanced Scorecard concept suggests to use four perspectives to describe any business. Let's discuss the most important perspectives and metrics associated with these perspectives.
Financial perspective. The key idea here is "call center must generate revenue". It's a good idea to measure revenue per successful call and the cost of call. Financial perspective will give you an idea about conversion rate. Making more and more calls is not a good goal. Good goal is: "Make 20% more calls, keeping conversion rate about 4% and keeping our costs flat".
Balanced Scorecard concept is about measuring. So when you have some metrics, describe the way you will measure them, specify the target values you wish to achieve.
The next perspective is Internal process perspective. How the phone call is handled inside the call center? Do you segment in some way your incoming customers? What is the average call-handling time? Is your call center service available 24 hours a day?
Learning and growth perspective. Coaching is what makes call center working efficiently. Team leader must spend time on coaching, manage must measure and control this time. Team leader must use different coaching methods, such as remote listening, sharing practices with agents, role-playing exercises. It's good idea to measure these activities. Today call center management systems provides efficient technical background for a call center, coaching is what makes all this software systems work.
Finally, don't forget about customer. From customer perspective consider measuring response time quality, customer loose rate and first-call resolution rate. It sounds simple, but these key indicators will help to re-think call center and make it performing better.
Call-center MUST generate sales, it must save customers and must return investments. The key concept is to measure and control call center performance with call center metrics and Balanced Scorecard concept. What tool to use to manage your metrics? Anything you like, in this case any spreadsheet software will work better than thousand-dollars business systems.
About the Author
If you are interested in
call center metrics
and measuring business performance with Balanced Scorecard try Sam Miller web-site.
what tools are used for power steering pump on chrysler 2005 town and country 3.8 L?
I see that metric is used for a 2005 chrysler town and country, but what size is used for the power steering pump bolts and the hose on the back please?
You'll need a variety. Try getting a socket set and a set of metric wrenches from Sears. You'll also need a power steering pump pulley remover.
Spatial Metrics (HD)